Fee programs have to be absolutely automated to scale back the chance of undesirable liabilities arising from human error and misjudgement

With exhausting money, the standard set of issues confronted embody scarcity of smaller denomination forex notes, threat of counterfeit notes, torn/dirty notes, and so on. Digital funds have carried out away with all such points, however some new ones have been created within the course of. Funds getting caught, account debited however not credited and weak community sign are among the many most typical.

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At places the place the quantity must be entered manually, there’s all the time the chance of human error. A current instance includes a Honda Activa proprietor who was charged Rs 55,000 as a substitute of Rs 550. The incident occurred at a Shell gas pump in Thane, Maharashtra. Fortunately, the matter was resolved amicably, with the proprietor getting the refund on the identical day.

What Occurred?

After filling the gas tank of his Honda Activa, the proprietor made the fee by scanning the QR code proven by the gas pump attendant. He made the fee by way of Google Pay. As soon as the fee was made, he was stunned to see the quantity that was debited from his account. The quantity was to be about Rs 550. However as a substitute, the gas pump attendant had by mistake generated QR code for Rs 55,000.

Attendants at gas pumps should course of lots of of funds on daily basis. Relying on the placement, a major proportion of those are digital funds. At most gas stations, the quantity must be entered manually on the hand held POS machine. As variety of transactions is sort of excessive, the chance of human error is all the time current. Furthermore, attendants are beneath stress, as they’ve to make sure that the precise quantity is entered.

Getting into the incorrect quantity on the POS machine can be as a result of lack of correct coaching and consciousness. Newer machines that show a QR code for making fee are comparatively simpler to make use of as in comparison with older variations. Newer POS machines make the most of capacitive touchscreens, as in comparison with the button keys of older era POS machines. Newer POS machines even have bigger and clearer shows.

Regardless of these components, the Activa proprietor was nonetheless overcharged. It isn’t clear what precisely led to this error. As newer POS machines supply smartphone-like readability, it’s tough to tag this incident as an informal error. On their half, customers can keep away from such incidents by having a look on the quantity displayed on the POS machine display screen earlier than making the fee.

Integration of gas pump and POS machines

To keep away from incidents of overcharging, the human component must be utterly eradicated. Gasoline pumps have to be linked wirelessly to the POS machines, in order that the quantity proven is all the time equal to the worth of gas disbursed. One thing related has already been applied at numerous shops, the place POS machines robotically fetch the quantity from the invoice generated. As no guide entry is concerned, the chance of charging much less or extra is totally eradicated.

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Present-gen POS machines that show QR code for fee can be improved by displaying the quantity extra prominently. As of now, the QR code takes a lot of the area and the quantity is displayed in a nook in small font. If the quantity is displayed extra clearly, customers can instantly spot a incorrect entry.